What we're committing to...

  • We will continue to standardise our approach to delivering a first class service to our Customers through the formal development of‘The McNicholas Way’ processes.

  • Our External Stakeholders will receive the information they need and have the opportunity to provide feedback on the service they receive. Our collaborative approach will be standardised through the ongoing implementation of BS 11000.

  • We will establish a more efficient way to approve, manage and monitor our sub-contracted labour force. We will help them work to ‘The McNicholas Way’.

What we've achieved so far...